Frequently Asked Questions

This article provides answers to some common questions about the Access mobile app. Article Topics How do I change my password? What are the password requirements? What if I forgot my password? Is Access compatible with Face ID login? Can I add m...
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Access Overview

The Access mobile app is a virtual debit card system that allows restaurants to maintain regular payment schedules and reduce costs and overhead while also empowering employees to manage how and when they get paid. This article provides an overview of...
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Getting Started with Access

The Access mobile app, used in conjunction with the R365 mobile app, provides employees with a direct payment method via a virtual debit card. This article provides a walkthrough of the onboarding process. For information about onboarding in the R365 mobil...
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About the Dashboard screen

The Dashboard of the Access mobile app displays a quick view of the most important information about your account, including the current available balance, active cards, and recent activity. Users can also access notifications from this screen. Notificatio...
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About the Activity screen

The Activity screen of the Access mobile app provides a detailed summary of transactions, expenses, and deposits, offering real-time insights into your account usage. Use this screen to stay informed and in control of your finances directly from your mobil...
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About the Pay & Transfer screen

As with most banking apps, Access allows users to transfer funds directly to other accounts. The Pay & Transfer screen of the Access mobile app provides guidance on each step of the process. Whether settling bills, sharing expenses, or managing various...
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About the More screen

Users can manage settings and access additional resources from the More screen of the Access mobile app. Here, users can change their password, manage their cards, update contact information, log out of the app, and much more. Article Topics Navigati...
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Reporting Fraudulent Activity

If you suspect unauthorized usage on your card, please report the card as lost or stolen as soon as possible. This action can be performed from the Dashboard of the Access mobile app. Access the Dashboard screen. In the My Cards section, select the ell...
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Transferring Funds

As with most banking apps, Access allows users to transfer funds directly to other accounts. The Pay & Transfer screen of the Access mobile app provides guidance on each step of the process. Whether settling bills, sharing expenses, or managing various...
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Viewing Transaction Details

The Activity screen of the Access mobile app provides a detailed summary of transactions, expenses, and deposits, offering real-time insights into your account usage. Use this screen to stay informed and in control of your finances directly from your mobil...
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